The front desk that never rings.
Jolene handles check-ins, reminders, booking, and cancellation fill by text, and every patient chooses how they want to be reached. Built for practices whose patients find the usual tools overwhelming.
For any practice that takes neurodivergent-affirming, accessible care seriously. We'll write once when pilots open.
Thanks. You're on the list. We'll write once when pilots open.
Want to see it with your own schedule? Request a demo. Twenty minutes, no slides.
Hi Sam, it's Jolene from Willow Creek OT. Would you like fewer messages with more notice, just the facts, a walkthrough before visits, or a nudge closer to the day?
Fewer messages please
Got it. One text a few days ahead, never same-day. Change any time by replying HOW.
A spot opened Thursday at 2pm with Priya. Reply YES to take it. No worries if not, you'll stay on the list.
YES
Thursday 2pm is yours. We'll send a what-to-expect note on Tuesday.
We don't change the person. We change how the clinic reaches them.
Occupational therapy looks at three things together: the person, their environment, and the occupation they're trying to do. When someone keeps missing care, the usual instinct is to work on the person. Call them more. Send another reminder. Add a portal.
Jolene works on the environment instead. How the clinic reaches someone is part of their environment, and it's the part that's easiest to modify.
- PersonA nervous system that may find phones, portals, or surprise messages hard. A day that may already be loud.
- EnvironmentHow the clinic reaches them: the channel, the timing, the wording, how much notice, how much pressure.
- OccupationGetting to care. Showing up. Coming back.
What Jolene does
Everything happens in a normal text thread. Patients never download anything or log in. Practices run it from a browser.
- Check-insA short text before and after visits, worded for the person receiving it.
- RemindersAs many or as few as each patient asked for, when they asked for them.
- BookingReal availability, one tap, no phone call.
- Cancellation fillWhen a slot opens, Jolene texts the right people on the waitlist. First yes wins. Everyone else stays on the list.
- Practice inboxEvery conversation in one place, with replies drafted for the front desk to approve.
- Check-ins by text
- Reminders, at the frequency each patient chose
- Booking, one tap
- Cancellation fill from the waitlist, first yes wins
- One inbox for the practice
- No app. No portal. No login.
Patients choose how they're reached
One text when they join. Every message after that follows their choice. They can change it any time by replying HOW.
Some nervous systems need less input to feel settled. Some need more. Both are normal, and the styles are built for both. None of them is a diagnosis. Anyone can pick any of them.
- Fewer messages, more noticeOne reminder, several days ahead. Longer hold windows on open slots. Never same-day.
- Just the factsShort and literal. No pleasantries. Yes or no replies only.
- Walk me through itA what-to-expect note before every visit. Reminders with concrete steps. Gentle wording.
- Nudge meMore reminders, closer to the day. Quick same-day slot offers for people who want them.
What practices get
- Fewer no-shows.
- Empty slots refilled in minutes, not by the front desk working a sticky note.
- A monthly number showing exactly how much revenue Jolene brought back.
From The Sensation Project
Your nervous system isn't wrong. Most tools just weren't built for it.
We make OT-informed, sensory-aware tools for people whose senses run loud, quiet, or sideways. Every product starts from a real sensory challenge, understood through occupational therapy and sensory-integration theory, then grown slowly and tested with the people it's actually for.
Cardie is our study companion for the individual. Jolene is for the practices that care for them.
See Jolene with your own schedule.
Twenty minutes over video. We'll bring a sample week from a practice like yours, show where the gaps are, and walk through what your patients would actually receive. No slides.
If it's not a fit, we'll say so. If it is, you'll leave knowing what a pilot would look like and what it would cost.
Got it. We'll reach you within one business day, the way you asked. Thank you.
Pilots open soon for a small number of practices.
No newsletter. One email when pilots open, and a reply address if you want to talk sooner.
Thanks. You're on the list. We'll write once when pilots open.